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When you visit the Site, we automatically collect certain information about your device, including:
Your web browser type, IP address, and time zone
Cookies installed on your device
Pages or products you view, what websites or search terms referred you to the Site
How you interact with the Site
We refer to this automatically-collected information as “Device Information.”
When you make (or attempt to make) a purchase through the Site, we collect certain information from you, including:
First and last name
Billing and shipping address
Email address and phone number
We refer to this information as “Order Information.”
When we talk about “Personal Information,” we mean both Device Information and Order Information.
Cookies are data files placed on your device that often include an anonymous unique identifier. They help the Site function properly and improve your browsing experience.
Examples of cookies that may be used on the Site include:
_session_id: a unique identifier that stores session-related information
cart: stores items placed in your shopping cart
Log files track actions occurring on the Site and may collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
We may use pixels/tags to understand how visitors interact with the Site and to measure performance of marketing campaigns.
Process payments and fulfill orders (shipping and delivery)
Communicate with you regarding your order or account
Screen for potential risk and fraud
Provide you with information or marketing about our products, when consistent with your preferences and applicable law
Screen for potential risk and fraud (especially IP address signals)
Improve and optimize the Site (analytics about how customers browse and interact)
Measure the effectiveness of marketing and advertising campaigns
We share your Personal Information with third-party service providers to help us operate the Site and fulfill orders.
Shopify: used to power and host the online store
GOOGLE ANALYTICS PROVIDER: used to understand Site traffic and customer behavior
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or to protect our rights.
We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out or adjust ad settings through:
Facebook: Ad settings
Google: Ad settings
Bing: Ad settings
(Exact opt-out options may vary depending on your location.)
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to:
Access the personal information we hold about you
Request correction, update, or deletion of your personal information
To exercise these rights, contact us at contact@aurora-flame.com.
Please note that your information may be transferred outside of Europe (for example, to Canada and/or the United States) for the purposes of processing orders and operating the Site.
We keep Order Information for our records as long as necessary to fulfill and manage your order, unless and until you ask us to delete this information (subject to legal requirements).
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons.
If you have questions, want more information, or want to make a request related to your Personal Information, contact us:
📧 Email: contact@aurora-flame.com
📞 Phone: +1 587 330 7921
📍 Mailing Address:
PO Box 30236, RPO OGILVIE
Whitehorse, Yukon Territory, Y1A 5M2
Canada
February 22, 2026