Shipping policy

Shipping Coverage

Aurora Flame currently ships only within the United States. We do not ship internationally at this time.

If you’d like to confirm whether delivery is available to your exact location, please contact us here:
https://aurora-flame.com/pages/contact

Processing & Delivery Times (Pacific Time)

Processing Time

• 1–2 business days

• Monday to Friday (excluding holidays)

Transit Time (United States)

• 4–7 business days

• Monday to Friday (excluding holidays)

• Carriers: FedEx and USPS

Estimated Total Delivery Time (United States)

• 5–9 business days (Processing + Transit, business days only)

Order Cut-Off Times (Pacific Time)

• Orders placed Monday to Friday before 2:00 PM (GMT - 8:00) are processed the same business day.

• Orders placed after 2:00 PM (GMT - 8:00) are processed the next business day.

• Orders placed after Friday 2:00 PM (GMT - 8:00), or anytime during the weekend, will be processed starting Monday.

Tracking

As soon as your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Fees

Change of Delivery Address

Once an order is in transit, we are no longer able to change the destination address.

If you need to change your address, please contact us within 24 hours of placing your order at:
contact@aurora-flame.com
(or via https://aurora-flame.com/pages/contact)

Cancellation Policy & Address Errors

Cancellations

Cancellations are possible as long as the order has not been prepared for shipment. We recommend requesting a cancellation within 24 hours of purchase.

If the item has already shipped, please refer to our Return Policy for refund requests.

Incorrect / Incomplete Address

Please double-check your shipping address before placing your order. Address changes can only be considered while the order is still processing.

Aurora Flame cannot be held responsible for orders returned due to incorrect or incomplete information provided by the customer.

Damaged Packages in Transit

If your package arrives visibly damaged, we recommend refusing delivery and contacting our customer service immediately.

If the package was delivered while you were away, please contact us at contact@aurora-flame.com and include:

• Photos of the product

• Photos of the packaging (box/envelope + shipping label if possible)

Contact

Email: contact@aurora-flame.com
Phone: +1 587 330 7921
Mailing Address:
PO Box 30236, RPO OGILVIE
Whitehorse, Yukon Territory, Y1A 5M2
Canada

Customer Service Hours (Pacific Time):
Monday to Friday, 10:00 AM – 6:00 PM (PT)

Contact page: https://aurora-flame.com/pages/contact

Last Updated

Page last updated: 22/02/2026